FAQs

We accept most payment cards including Visa and Mastercard. We also accept Paypal althought the fees are much higher for us!

If you're in the UK, we offer free returns for a full refund. Please see our Returns page for the full details.

Unfortunately, we aren't currently able to offer free international returns but we'll still do everything we can to help and obviously we can offer a full refund on the product once we receive it back.

You can change your mind, as long as you contact us before your order is sent out. Please send us a message and we will make sure that your order is cancelled and refunded. If it has already been sent, you will have to return the item to us and we can refund you then.

If you an international buying including from the EU it's very likely that you will have customs or import taxes to pay. We would recommend checking with your local postal service for their latest information about import fees.

We don't include the invoice or any price information in any of the packages that we send.

Any invoices should be sent to you by email - if you can't see it for any reason, get in touch below and we can send it over.

Unfortunately we don't provide any additional discounts on request. Please see the Car Boot Sale section for discounted items. We also provide Free Shipping options in the UK and Internationally which are effective discounts for larger orders. We are also going to release a Loyalty Program for customers to earn discounts as they buy. We will let you know once this has launched.

We grade second-hand records according to the Record Collectors Grading System. Please see ourGrading Guidefor more detail. However, each Product Page provides a grading for the record/CD and the sleeve. The record grading is first and sleeve grading second. So, a VG+/G+ grading will designate a VG+ record/CD and a G+ sleeve. The title of the product and the thumbnails give only the record grading for economy of space.

Yes, absolutely. Every record should we send out should be in the condition described. Whether it's brand new or second-hand we guarantee the condition. We offer FREE UK Returns.

Unfortunately, we aren't currently able to offer free international returns but we'll still do everything we can to help and obviously we can offer a full refund on the product once we receive it back.

Good question! The condition section in each product page follows the Discogs grading norms of NM/VG+/VG/G+/G/F/P for 1) the media and 2) the sleeve. However, if a VG+ record or its sleeve is really great but not quite Near Mint we will qualify the grading as Excellent (EX) in the title and description.

Each product page contains all the information you need including Catalogue numbers, year and country of release and a link ("Data provided by Discogs") to the product listing on Discogs for full transparency. Any doubts or queries please get in touch.

We test play every record or CD over £15 in value. Below that we visually check the media under bright light for any flaws and test play the beginning of both sides and any dubious areas we can see. We check records first when we catalogue them and then again before we ship them.

We do not currently use actual photos of each record/CD. We use stock photography from the Discogs release page. We also use stock photography for brand new records.  If there's a particular record you are interested in please get in touch quoting the SKU number and we can quickly upload actual photos.

We take great care of the second-hand records and CDs we sell. We aim to give them the best possible chance of a new life. They are pro-cleaned before being re-sleeved with new inner sleeves and stored in controlled conditions. Please see our Record Care Guide for more information.

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. Please see our Delivery page for the full details.

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In the UK with our standard shipping, you can usually expect your order to arrive within 2-3 working days.

For international customers, it normally takes 1-3 weeks, but can vary.

Please see our Shipping page for more.

We aim to ship all orders within one working day.